Refund Policy
Clear and transparent refund guidelines for all our transportation services. Your satisfaction and peace of mind are our top priorities.
Fair & Transparent Refunds
At Manikanta Tour and Travels, we believe in fair refund practices. Our policy is designed to be clear, reasonable, and customer-friendly.
Refund Timeline & Charges
Complete refund excluding payment gateway charges (1-3%)
Half amount refunded after deducting service & processing fees
Complete amount retained due to operational commitments
Refund Process & Timeline
Request Submission
Submit refund request via email or WhatsApp with booking details
Verification
Our team verifies booking details and cancellation timing
Processing
Refund initiated to original payment method after approval
Processing Time
- Net Banking: 3-5 business days
- Credit/Debit Cards: 5-7 business days
- UPI/Wallets: 2-3 business days
Deductions Applied
- Payment gateway charges: 1-3%
- Service fees (if applicable)
- Bank processing charges
Service-Specific Refund Policies
Cars & Sedans
- •48+ hours: Full refund
- •24-48 hours: 50% refund
- •Late cancellations: No refund
Tempo Travellers
- •72+ hours: Full refund
- •48-72 hours: 50% refund
- •Late cancellations: No refund
Buses & Minibuses
- •7+ days: Full refund
- •3-7 days: 50% refund
- •Late cancellations: No refund
Non-Refundable Situations
Operational Reasons
- No-shows or missed trips
- Changes in travel plans after departure
- Service utilized partially
Special Circumstances
- Special event/season bookings
- Customized/personalized services
- Force majeure events affecting costs
Refund Assistance & Support
WhatsApp Support
+91 95917 62419
Quick refund queries
Email Support
refunds@manikantatravels.com
Formal refund requests
Processing Time
5-7 Business Days
After approval
Important Notes
- • All refund calculations are based on the total booking amount
- • Refunds are processed only to the original payment method
- • Processing time begins after formal approval of refund request
- • Weekend and bank holidays are not counted in processing days
Last Updated: December 1, 2023 • Refund policy is subject to change
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